Want customers to stay longer & spend more?
Be more curious about them.
Then just STFU.*
*Silence Til you Fully Understand
B2B customers rate discovery and listening as 2 of the top 3 vendor skills that influence purchase decisions. Yet they also say vendors stink at both. The Radically Authentic Discovery Method™ is designed to help you close that gap and drive customer engagement, insights, and revenue.
Hey, I’m Bob London, customer discovery & listening expert, trainer & speaker. I’ve done 2,700+ B2B customer discovery convos and have been named a Top 25 Customer Success Influencer two years running.
Three ways you can access RAD to drive customer engagement, insights, and revenue.
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Private RAD Training for Teams
I teach Customer Success, Account Management & Sales teams and professionals to have more strategic customer conversations that drive engagement, insights & revenue.
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NEW: Online RAD Course
Get 2 hours of video lessons, jam-packed with tools, techniques, and templates to help you improve your discovery and listening skills - and get customers to stay longer and spend more.
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Speaking Engagements
I’ll deliver a talk or workshop at your next team or company meeting to inspire and educate your team on the value of authentic conversations, curiosity and listening skills. These engaging sessions will set the stage for building a culture of curiosity for your team - or your company.
Short Q&A Video on Radically Authentic Discovery
Dive into the Bobservations Blog
Get tips and inspiration on boosting your curiosity and listening skills to grow your business - and your career.
Please take 90 seconds to hear what customer-facing leaders are saying about RAD.
Hey, I’m Bob London, customer discovery and listening expert, trainer, speaker - and Chief Listening Officer.
I help B2B companies and customer-facing teams - customer success, account management, sales and product folks - have more strategic, authentic, and revealing customer conversations that drive customer engagement, insights, and revenue.
The secret is my exclusive Radically Authentic Discovery Method™ - aka RAD - which I developed based on 2,700+ discovery convos. RAD features 16 disruptive questions and 12 deep listening techniques to get customers to open up like never before.
